More triggers for automatic email templates

54 votes

Please add the ability to trigger email templates with more conditions:

-Custom attributes in a certain value
-Requirements

See also: https://25live.featureupvote.com/suggestions/72604/more-display-variables-for-automatic-email-templates

Done 25Live Pro Event Save Emails Settings/configuration Suggested by: Wes H (CollegeNET) (10 Jan, '20) • Upvoted: 19 Jul, '23 • Comments: 13

Comments: 13

16 Sep, '20
Angela Choi
Related request: to have quantity of resources as an event template variable
23 Apr, '21
Stacy Arning
We would like this feature as well. We have a need to trigger an email notification when a certain custom attribute is added to an event.
22 May, '21
Leonard Bretton
After seeing the last webinar, it would be nice to have Requirements as a criteria to be able generate emails scenarios. Being able to generate custom email rather than the standard email from 25live would expand on this functionality. Looking to leverage the Requirements (other) instead of using a Review Resource. While both use notification policy only the Resources can trigger a custom email scenario which users like.
04 Jun, '21
Ayo Bond
We would be interested in this for "Event Category", "Event Folder", and "Location Type" as well since this would be a straightforward way to distinguish which of our 19 campuses needs to be emailed.
13 Jul, '21
Kenny M
Ran into this as a need today -- wanted to send an automatic email based on a custom attribute's status (scenario was "if a VIP is attending this event [< custom attribute], send an email to a certain department at our school [< event save email template]").

I want it to be an actual email to a non-25L using department, rather than a task/notification to a contact in 25L.
26 Jul, '21
Kim OBryon
We would like SIS updates to trigger emails.
30 Jul, '21
anne burkholder Merged
I love Scenarios, and I love Event Form Rules.
Let's close the loop and add Custom Attributes and their value to a scenario.
Based on a user's response to an event form rule added to the form via custom attribute, I would like to be able to use the response (Yes/No) in a scenario to communicate outside of 25Live.
Example: User requests CAL100, and is prompted to indicate if he will need IT support. If answer is Yes, I would like to fire an email to IT Support Ticketing system.
That would be so awesome....!!
11 Aug, '21
Mike C (CollegeNET) Admin
"Could we add Custom Attributes and Cus Attr values to Scenarios?" (suggested by anne burkholder on 2021-07-30), including upvotes (3) and comments (0), was merged into this suggestion.
16 Aug, '21
Bonnie Hendrickson
I would love Resources to also be a trigger.
28 Sep, '21
Megan Parravano
Yes, please! I'd love to use this feature more fully, but the limitation with not including requirements really don't make this feasible for us at this point.
05 Nov, '21
Sabrina Shepherd
This would be extremely helpful. I'm trying to figure out how to provide more information/procedures to events with alcohol and right now, I can't see any way to automate this process.
09 Nov, '21
Walt M (CollegeNET) Admin
Hi all, custom attributes can be leveraged in scenarios by using code view. I have at least one working example I can share, and I'm willing to help you work out other options. Email me for details!
09 Dec, '21
Walt M (CollegeNET) Admin
Requirements can now be used in email scenarios.